Question 1

Terms and Conditions of Service - Before You Book

Accepted Answer

Swedish-American Auto Spa is committed to providing exceptional car care and  mobile auto detailing services throughout the service area. Swedish-American Auto Spa would  like to take this opportunity to thank you for considering us and ask you to have a look at our Terms and Conditions of Service,  before you book an appointment. Swedish-American Auto Spa hope you will find these policies listed  below helpful and informative in explaining the extent of our mobile  auto detailing services. Should you have additional questions please do  not hesitate to contact Swedish-American Auto Spa.

Service Rendered Agreement
By Submitting 'Book Now' online from our site, or when you accept to Book Us by 'Email' or 'Phone/SMS Text', You Agree To This Agreement.
This Agreement is between the BOOKED CLIENT and Swedish-American Auto Spa and its owner.

Project Address: Customers Chosen Location as listed in the *Appointment booking.
The Agreement is dated *See date of Appointment booking.

Scope of Work:
Project Description: The Client is hiring the Swedish-American Auto Spa to do the following: ECO-Friendly Exterior Water-less or Water-based Car-wash and/or Interior Detailing and/or Headlight Restoration and/Or Paint Surface Light Scratch Removal.
Schedule: The project will begin on: *Clients Booked time. (Optional) and must be complete by *Estimated Service Time Set in Schedule with the exception of unforeseen circumstances or failure to meet payment requirements.
Prior to Swedish-American Auto Spa's arrival please remove all personal belongings, attachments and excessive trash from the interior, including but is not limited to; cargo area, trunk, center console, glove box, under seats, child restraint seat(s)- (we will neither remove nor install car seats from your vehicle), seat covers, sub-woofers, light bars, pet protectors, roof-box, bicycle roof-rack etc., (we will neither remove nor install  custom equipment from your vehicle,) and any other compartment you want us to clean.  If you would like these things cleaned under, please have them  removed prior to your appointment. We will not clean the spare-tire area or the "Frunk"-(Tesla's front cargo area) if not specifically asked for and the tire and tools/items have been removed (an extra fee will be added if Swedish-American Auto Spa has to remove it for you to gain access to mentioned areas.)
Swedish-American Auto Spa's service times are estimates and may require more or less time to fulfill.
Swedish-American reserve the right to refuse a clients vehicle for any reason before or after it has been booked and in rare cases during an ongoing detail should we require to.

Payment Terms:
Payment Schedule: 
Flat Price: The Client will pay the Swedish-American Auto Spa The Set Price on *Booking and any additional *Add-ons chosen for the completion of the project the day of the booked service is rendered.
Invoice: Invoices (if approved) will be sent out the day of service rendered or the following day depending on the time of day. Process invoice early to ensure timely payment within 15 days of receipt of the invoice, we will assess a finance charge of 1.5 percent a month or 18 percent per year on all late payments.
Payment shall be made to the Swedish-American Auto Spa by either Cash, Card, Mobile Wallet. (Optional Upon Agreement) Swedish-American can send an invoice for each installment completion. If any invoice is not paid when due, this could result in suspension or termination of your account. If the Client fails to pay for the Services when due, the Swedish-American Auto Spa reserves the right to treat such failure as a breach of this Agreement. Any legal fees associated with such will be the Client’s responsibility.
Invoices: Swedish-American Auto Spa will invoice the Client on the dates listed in the Payment Schedule section. The Client agrees to pay the invoice with the amount owed within 15 days.
Late Payments: If the Client fails to pay the Swedish-American Auto Spa on time per agreed upon payment schedule, the Swedish-American Auto Spa may suspend future work until delinquent payments are brought current. If payments are delinquent for more than 15 days then the Client will be subjected to a late fee of 1.5% / month of the total amount.
Late Payment Expenses: Client shall pay to the Swedish-American Auto Spa any expenses incurred by the Swedish-American Auto Spa in the provision of services under this Agreement, including, but not limited to; travel expenses, products & tools used, lost time, no later than 30 days after receipt is provided and you have been subject to late fees.

Change of Service:
Change of services are available up  until the start of the service if enough time allows it in our scheduling which is at our discretion.  Client must contact me by text/call or email and request a change of service details, any price difference will be  handled at that time.  If the change lowers the already charged amount, a  refund or adjustment will be submitted to the Client for the difference of the  service costs.  If the requested change requires additional cost, the  payment must be completed after service rendered.  All service  changes must be completed prior to the start of scheduled services.
Additional charges may apply for spot-polish, spot-cleaning of heavy stains, excessive pet hair, excessive  debris removal, personal item removal and steam cleaning (if required or wanted if not included in booked service and if time allows it).

Cancellation & Wait Time Policy:
Swedish-American Auto Spa is a small independently run business and during busy periods appointments can be limited, Please note that once you have booked an appointment with Swedish-American Auto Spa, it means  that we have reserved time in our schedule exclusively for you. Reminder email and/or text messages are sent out 1 day prior to the appointment. Unfortunately, when one client cancels without giving enough notice, it takes up time that could have been filled by someone else,  this is costly for a small business especially if I am already on route.  However, Swedish-American Auto Spa do understand that emergencies or various other circumstances happens and you will have to cancel your booking. When that happens, please text/email Swedish-American Auto Spa or cancel online at least 12 hours prior to your scheduled appointment to notify me of any changes or cancellations, so I can adjust accordingly. If prior notification is not given it will result in;
- A Late Cancellation Fee of $30 when rescheduled or canceled within 12 hours of the booking due.
- A Late Cancellation Fee of 50% of the booking value (after any applied discounts) when rescheduled or canceled within 2 hours of the booking due.
No Show:
- A 100% charge of the booking value (after any applied discounts) under the circumstances the vehicle(s) is not present or accessible, 15 minutes past booking due, by then the vehicle(s) is considered a "No Show" unless the client has contacted us about being late and we have agreed upon waiting at our discretion.
Partial Cancel or No show of a Vehicle in a multiple vehicles booking:
- A 100% charge of the booking value (after any applied discounts) under the circumstances the additional vehicle(s) (e.g. 1 of 2 vehicles) is not present or accessible, 30 minutes past booking due,  by then the vehicle(s) is considered a "No Show" unless the client has contacted us about being late and we have agreed upon waiting at our discretion.
Cancellation of Recurrent Services (Maintenance Details): 
Swedish-American Auto Spa charges clients for completed bookings after service rendered, so you can cancel at any given time by contacting Swedish-American Auto Spa by SMS text, email or online without worrying about needing refunds. By enrolling in a Recurrent Services Schedule, you acknowledge that you may be subject to various Cancellation Fees and it is your responsibility to remember when an upcoming visit is due and cancel on time to avoid any fees if a recurrent scheduled appointment is upcoming. 
Cancellation due to weather (Rain Checks):
Weather plays a big role on when and where I can work being a mobile detailer. As far as weather, unfortunately, Swedish-American Auto Spa can't control natural elements and for that reason we do not offer any "Rain Checks". It is the clients responsibility to make sure ahead of time that the weather will be appropriate for outside work if there is no garage access. However, if the weather should change to bad, Swedish-American Auto Spa will reschedule your appointment. If the weather is moderately bad Swedish-American Auto Spa can still work on the interior regardless of  weather, (unless it’s really really bad  weather). Should you still opt for a cancellation vs. rescheduling the "Late Cancellation" fees applies.		
Cancellation by Swedish-American Auto Spa:
Swedish-American Auto Spa will arrive earlier than expected or as close to the scheduled appointment time as possible.  However, sometimes situations can occur that will disrupt the daily  schedule. Our safety or others will never be compromised by rushing to meet a  schedule. You will be notified and advised of an estimated arrival time when  schedules change beyond our control. Should Swedish-American Auto Spa need to cancel the appointment for any reason Swedish-American Auto Spa will work with the client to reschedule for next available time and will not charge a cancellation fee. Should you choose to cancel due to Swedish-American Auto Spa being late you can do so without being charged a cancellation fee.
All personal items and physical trash should be removed from the vehicle(s) prior to servicing and it is up to the discretion of Swedish-American Auto Spa to delay or cancel service on arrival.  
			 				
Deposits:
Swedish-American Auto Spa reserves the right to charge a non-refundable deposit of  50% before we accept a clients booking. If a deposit is charged it will go towards your total price for services rendered. It is not an additional fee. (e.g, if the total price is $300,  and your deposit was $150, then at time of checkout, you’ll only pay $150.) Should you later cancel the appointment outside our cancellation policy no extra fees will be accrued due to the non-refundable deposit.

Refund Policy: 
Services completed as described in this agreement are not subject to refunds. The Client will not be reimbursed for services cancelled once work has begun. All sales are final.
If there is probable and clear cause  that Swedish-American Auto Spa did not fulfill the service as ordered or there is  clear evidence of poor craftsmanship, I will at my cost redo the  uncompleted or unsatisfactory portion of the service free of charge. Work completed unsatisfactory to the Client may be refunded for up to 20% upon Client inspection directly after the service rendered if valid reasons for the unsatisfactory results are met and Swedish-American Auto Spa can’t complete the Service.
Warranty Policy: No refunds will be provided for work completed as described in this agreement. Services for work completed are warranted to be free from defects in materials or workmanship for the day of service completion. This warranty does not apply to: (1.) *pre-existing conditions (2.) cosmetic damage (3.) damage by service of another vendor other than Swedish-American Auto Spa (4.) damage done by Client.

Pre-existing Conditions:
It is difficult to find pre-existing  damages during the initial vehicle inspection when the car is unwashed, some vehicles, tend to  have interior components that are broken, scratched, worn out, faded,  don’t work or become loose and cracked without the owner’s knowledge,  therefore should a Swedish-American Auto Spa find any items  that are not working properly, worn, scratched, cracked, faded, or  broken we will bring it to your attention, therefore you agree not to  hold Swedish-American Auto Spa responsible for any pre-existing damages to  your car. Dirt can hide swirl marks, scratches, dings, paint chips, fine  lines and marks, should Swedish-American Auto Spa find any  exterior imperfections, we will make you aware, however Swedish-American Auto Spa will not be responsible for correcting these pre-existing paint  imperfections. Swedish-American Auto Spa will not be held responsible  should we find pre-existing paint imperfection during our normal course  of detailing that you were not aware of. Polishing  a vehicle of any age may result in more pre-existing defects being  found than upon initial inspection. Swedish-American Auto Spa is not  liable for any pre-existing damage on your vehicle.
We will not perform any service that shows potential to cause harm or damage your vehicle.
Swedish-American Auto Spa reserves the right to refuse working on your vehicle if we find issues that would prevent us from completing the detail which may include a low battery, trunk permanently shut, windows that don’t roll down, any safety concerns such as any harmful substances (needles, drugs, gasoline, etc.) in the  vehicle, you must let Swedish-American Auto Spa know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
If  your vehicle cannot be detailed once we arrive, you may still be charged according to our "Cancellation & Wait Time Policy."

Service Guarantee:
Swedish-American Auto Spa do not use harsh  cleaning products on any interior or exterior areas. All of our products  are car safe and do not chemically damage carpets, leather, vinyl, plastic,  painted, clear coated, or chrome surfaces.
If  there is probable and clear cause that Swedish-American Auto Spa did not fulfill the  package as ordered or there is clear evidence of poor craftsmanship, we  will at our cost refund or redo the uncompleted or unsatisfactory  portion of the service.
Cleaning  or repairing the vehicle personally or professionally after the initial  service without prior authorization from Swedish-American Auto Spa voids the  Service Guarantee if a claim is to be made. Re-details, refunds, or reimbursements will not be made  after any unauthorized cleaning or repairs.
Failure  to disclose at the time of booking any conditional issues that  involve heavy stains, foul odors, human or animal biological waste,  mold, mildew, chemical spills, chemical over-spray or any other hazardous  materials voids Swedish-American Auto Spa's service guarantee. No refunds, re-details, or any  additional work will be performed outside of the original package or  estimate.
Any claims must be made after the completion on the same day of the service by text,phone, email.
Pictures of the unsatisfactory portion of the service must be sent by MMS text or emailed to Swedish-American Auto Spa on the day of the service.
Coating  warranty of the quality of the  products as well as the work applied by Swedish-American Auto Spa and affiliates in the  application of the Coating Product. 
Coating  Products have a duration of resistance which wears over time, known as  the Product's Length of Protection. This varies dependent on which product has been used, in general brand  coatings lifespan claim are: 9H - 4 years. 7H - 2.5 years. 5H - 1 year, this also varies on other factors such as; how much the car is washed, improper care, weather conditions etc.
If we have applied a  ceramic coating to your vehicles paint, trim, wheels, or glass and you  opt-out of our maintenance program to care for the coating we are no  longer responsible for any premature coating failure.  Please consider  our maintenance details  to ensure  it’s durability.
 Defects in the product itself shall be covered by the manufacturer warranty for their specified time period.
 Defects or Damage caused by the Client or a third-party are not subject to warranty claims.
 Damage caused by improper care or use of an automated washing location are not subject to warranty claims.
 Damage caused by a traffic accident of any kind are not subject to warranty claims.
 Some issues may require services beyond those you ordered. Refusing  the services recommended by your on-site technician  may invalidate   the service guarantee. 
We make no guarantees  when  it comes to the removal of stains and/or odors from vehicles. Please be aware that some upholstery and  carpets are beyond cleaning and may not completely clean up as  expected. Some stains are permanent. We may consult with you about what  can and cannot be done in regard to your vehicle's interior. The headliner is gently  cleaned, however there may be remaining stains. The glue used for  headliners will start to release if cleaned more aggressively or with  stronger cleaners. Please understand that headliners may not come  completely clean due to this reason.  If you choose to clean them at  your own risk, they may look clean but will sag over time due to the  glue being compromised. 
 Odor neutralization  from (e.g, cigarette smoke will/can greatly increase the amount of time to  properly clean and deodorize your cars interior. No single solution can  completely remove the residual smell of cigarette smoke.) 
  Ozone-O3; The low level Ozone generators are safe to use while in the vehicle. It is NOT safe to be in the vehicle during an Ozone shock treatment. The Ozone levels during a shock treatment will be much higher than safe levels established by the EPA for human exposure. High ozone shock treatment or Ozone-O3 blasting is a process for removing unwanted odor, and killing mold, vermin and microorganisms in commercial and residential buildings and vehicles. O3 is colorless (or faintly blue), unstable (reactive), and water soluble gas having chlorine-like odor. Ozone, O3, is composed of three atoms of oxygen. Two atoms of oxygen form the basic oxygen molecule. The additional third atom makes ozone an unstable, highly reactive gas. The ozone layer in the upper atmosphere helps filter out damaging ultraviolet radiation from the sun, but Ozone in the air we breathe is irritate to the eye, nose, throat and lungs and can have a significant negative impact on health. Some people are more susceptible than others and may be more likely to experience adverse health effects. People at particular risk are children, the elderly and people with asthma. 
Exposure to ozone; Can cause eye, nose, throat and lung irritation, cough and shortness of breath.
May exacerbate chronic respiratory diseases such as asthma. Is likely to increase hospital admissions and emergency room visits for respiratory disease. Can also adversely affect indoor plants, and damage materials such as rubber, electrical wire coatings, and fabrics if exposed for too long. 
Process: Swedish-American Auto Spa thoroughly clean the vehicle and all trash and personal belongings needs to be removed, take everything out of the vehicle, including the spare tire. Anything left behind that could potentially be damaged or discolored by the ozone. High ozone shock treatment involves using an ozone generator with a timer to create lethal levels of ozone in an enclosed odor ridden or mold-affected vehicle, for a short period of time, between 10 min to several hours. For safety reasons, the affected area must be evacuated of people, animals and live plants or food for the duration of the exposure and for a long enough period afterwards to allow the ozone to safely dissipate. There might be a slight ozone smell afterwards but it is normal and will disappear completely after three or four days. If necessary, repeat the ozone shock treatment after airing out the vehicle. In most cases one session of ozone treatment is enough to remove the odor from the car. However, in certain cases, up to 3 sessions might be required to get the desired effect.
 Any wax, sealant, or  coating not properly cared for will not last it's intended durability  length.
 Pet hair and sand are two  of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our services. However, on most occasions, we are successful in removing any visual traces of both elements.
Windows  have from time to time depending on  temperatures  a film that could cause streaks after being cleaned. Please allow the car to cool and  then take a microfiber towel and wipe the film off steaks has occurred. I apologize for any inconvenience this may cause.
 Only services included in your booking  authorized by Swedish-American Auto Spa are covered under our service guarantee. 
Refusal or failure to pay for your service invalidates our service guarantee and  any re-detail services or discounts are at the sole discretion of    Swedish-American Auto Spa.
Swedish-American Auto Spa does not warranty against product defects.
Any additional fees will be discussed prior to your service commencing.
If you choose to have  your vehicle maintained by Swedish-American Auto Spa, an initial full detail is not required but highly recommended and you will need to have me revisit you within 1 month or the next detail will no longer be considered a maintenance detail and you need to start over with a full detail Service to get the full benefits of the Maintenance Detail.

Insurance:
The Swedish-American Auto Spa currently holds a valid "General  Liability Insurance" under the laws of the State of California.

Communication:
Swedish-American Auto Spa may send you SMS text messages to confirm your service request,  provide information about your booking.
Depending on your mobile phone service, you may incur costs from  these SMS text messages from your mobile phone service provider.  Swedish-American Auto Spa is not responsible for any of these potential costs.
Swedish-American Auto Spa may provide your order request to any detailer  within our network or out of our network to fulfill your request in a  timely manner.
If the client request an offline booking through text/call or email and not through our online Square booking app, Swedish-American Auto Spa may text or call you directly regarding your booking to  schedule your service and submit that information in the booking app manually. Once the booking is confirmed either by text/phone or email, all mentioned herein terms and conditions applies.   		
All inbound and outbound customer service texts/calls/emails may be recorded for quality assurance.

Travel Fees (fuel surcharge):
Swedish-American Auto Spa may charge a small fuel surcharge fee ($8, $10. $12. $14) when traveling outside our immediate service area, see zone map in Services tab. Fees are subject to change based on fluctuation fuel prices and higher operating costs.

Holiday Fees:
To keep up with higher demands and to manage busy holiday seasons, Swedish-American Auto Spa will from 06/17/2026 start charging a "Holiday Fee" of $30/per vehicle (which will be added to the original rate). Only 3 major holidays will be affected by this added rate: 
New Year's Day, Thanksgiving Day, Christmas Day.
Should you have a subscription/recurrent visits schedule set-up that falls under one of mentioned holidays; this fee will be added to your original payment due after service rendered unless you cancel the booking ahead of time per our cancellation policy.

Changes to Terms and Conditions of Service:
Swedish-American Auto Spa has the discretion to update these Terms and Conditions of Service at any time. Swedish-American Auto Spa will post a notification on the main page of our Site, revise the updated date at the bottom of this page. Recurrent clients may receive a direct text message notifying you about the changes. Swedish-American Auto Spa encourage users to frequently check this page for any changes to stay informed about these policies. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of any modifications.

Your acceptance of these terms:
By booking online, offline, purchasing, or requesting my services in person, online or by phone you signify your acceptance of these policies. If you do not agree to these policies, please do not book online or offline, purchase or make an appointment in person or by phone. Your continued use of this site or Swedish-American Auto Spa's online/text scheduling feature following the posting of changes to these policies will be deemed your acceptance of those changes.

Release of Liability:
This Agreement for services is entered into between the (client) and Swedish-American Auto Spa and its owner.
From here on the client will be referred as I.
The above-mentioned parties hereby agree to the following terms:

Damages to Vehicle:
I hereby agree that Swedish-American Auto Spa shall not be held liable for any mechanical condition or preexisting conditions such as dents, scratches and; any other preexisting damages to the vehicle’s interior & and;/or exterior nor for the loss or damage of articles/belongings left in vehicle due to, a case of fire, theft, accident, service provided or any other cause beyond Swedish-American Auto Spa’s control. 
Swedish-American Auto Spa’s is not responsible  for damage due to porous and dried up, heavily soiled, stained or damaged interior  components, such as dash buttons and steering column buttons and knobs.  Such areas may be so caked with dirt, grime, and makeup that cleaning  may result in these buttons and knobs losing their markings.
 Swedish-American Auto Spa’s is not responsible  for any mechanical or electrical problems when cleaning engine-bays and  sunroof/moon-roofs due to areas simply getting wet or moist from the wash/cleaning  process.  Please make sure your vehicle is in good  mechanical/electrical working order.  There is no way of knowing of  these problems before we begin, so please understand that if issues do  arise after our detailing process, we will NOT be held responsible. 
Swedish-American Auto Spa’s is not responsible  for baked-on brake dust that cannot be completely removed either on the  surface or deep within the wheel. Some wheels are beyond cleaning and  may need to be repaired or replaced.
Bird droppings, bug  splatter, sap, and tar will chemically etch into your vehicle's  paintwork if left for a period of time. This will result in a deep  chemical mark on the paintwork that may need additional work to safely  remove. In some cases, the mark cannot be removed completely without  comprising the clear-coat.
Swedish-American Auto Spa’s do not dress or coat  the plastic running boards on trucks and SUV's  or tires of motorcycles, since it may cause a slip  hazard. If you request these items to be dressed you accept all liability. 
Exterior black or grey,  textured or smooth trim pieces may be beyond restoring and will have to  be replaced. We try our best to restore the plastic to its original  color.   
The headliner is gently  cleaned, however there may be remaining stains. The glue used for  headliners will start to release if cleaned more 
It is your responsibility to point out items that are fragile or no longer functional in many cases the damage is not noticeable due to the state of the vehicle prior to detailing. I agree that I am responsible to go over my vehicle with an Swedish-American Auto Spa's affiliate, member, staff, or representative before they leave the premises. I release Swedish-American Auto Spa from any liability pertaining to my vehicle or belongings after they have turned in the keys and/or left the premises or if I cannot be present after completion. I agree that Swedish-American Auto Spa will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, or any belongings contained inside of the vehicle or to the location of service. I understand that my vehicle will be cleaned at my own risk and it must be able to withstand normal cleaning processes and that any damage claims as a result of cleaning will be limited to the cost of the service and I will have to present at least 2 diagnostics and/or price estimates to prove the damage was caused by Swedish-American Auto Spa.

Engine-bay, Sunroof/Moon-roofs Cleaning:
I hereby agree that Swedish-American Auto Spa shall not be held liable for any problem that may arise if I request Swedish-American Auto Spa to clean or wipe down the engine & and/or engine compartment.

Ozone-O3 Treatment ASSUMPTION OF THE RISKS: 
I hereby freely assume the above-mentioned risks as well as other risks not listed that are part of this O3 treatment, and any harm, injury or loss that may occur to me or my property as a result of my participation in the O3 treatment—including any injury or loss caused by the negligence of Swedish-American Auto Spa, and other participants.

Customer not Present When Service is Completed:
I release Swedish-American Auto Spa from any liability pertaining to my vehicle if I cannot be present when the service is completed.

Leaving Keys when not Present:
I hereby agree and authorize Swedish-American Auto Spa to leave the keys with a specified person, area of my vehicle, or location if I cannot be present upon completion of services. Swedish-American Auto Spa shall not be held responsible for the vehicle or its keys if it gets stolen or for keys being locked in my vehicle as result of leaving them inside.

Wait Time after Completion:
I hereby agree that Swedish-American Auto Spa cannot wait more than 15 minutes after I have been notified of completion of services. I also release Swedish-American Auto Spa from any liability pertaining to my vehicle or belongings after they have turned in the keys or left the premises.

Vehicle Operation:
I hereby authorize Swedish-American Auto Spa to operate submitted vehicle for the purposes of delivery, service, accommodation for space, inspection or any other reasons deemed necessary at my risk.

Cleaning / Detailing Interior:
I hereby authorize Swedish-American Auto Spa if my vehicle's interior is being detailed or cleaned to use a chemical cleaning solution to clean the steering wheel, dash, console and door panels., and to shampoo my seats and/or carpet using the Extraction Method/Wet Method in the submitted vehicle for the purposes of cleaning/detailing the interior at my risk. I also release Swedish-American Auto Spa from any liability pertaining to my vehicle for anything that may arise as result of this or any interior service.

Washing / Detailing Exterior:
I hereby authorize Swedish-American Auto Spa if my vehicle's exterior is being detailed or wash to use a chemical cleaning solution to wash the exterior, tires and wheels., and to apply compound, polish or wax or a combination of these by hand or machine applied in the submitted vehicle for the purposes of cleaning/detailing the exterior at my risk. I also release Swedish-American Auto Spa from any liability pertaining to my vehicle for anything that may arise as result of this or any exterior service.

Vehicle's Windshield and Windows:
I hereby authorize Swedish-American Auto Spa to wash my vehicle's exterior. I understand that during summer or winter seasons the changes in temperature might cause my windshield or windows  to crack due to temperature changes when water is sprayed or applied. I release Swedish-American Auto Spa from any liability pertaining to my vehicle's windows and windshield for anything that may arise as result of this or any exterior service.

Vehicle Battery:
I hereby agree that Swedish-American Auto Spa will have my doors opened to clean vehicle’s interior & could cause my battery to drain; I release them from any liability the battery drain may cause. I hereby agree that Swedish-American Auto Spa might start the and idle the car if necessary and safe to do so to avoid said battery drainage.

Ownership:
I hereby agree and certify that I am the registered owner of the vehicle submitted to Swedish-American Auto Spa, and/or have authority by the registered owner(s) to submit vehicle to I hereby agree that Swedish-American Auto Spa.

Representations:
Authority to Sign: Each party promises to the other party that it has the authority to enter into this Agreement and to perform all of its obligations under this Agreement.
Client will Review Work: The Client promises to review the work product, to be reasonably available to the Swedish-American Auto Spa if the Swedish-American Auto Spa has questions regarding this project, and to provide timely feedback and decisions.

General:
Modification(s): Swedish-American Auto Spa reserves the right to make changes to this agreement at anytime without notice. Any changes will not affect already made agreements in an existing booking until after Service completion or a Cancellation.
Signatures: The Client and the the Swedish-American Auto Spa ‘signs’ the document and agrees to its terms electronically by; the Client submitting the Booking Online or  by 'Email' or 'Phone/Text' and Swedish-American Auto Spa confirms/accepts the Booking.

Terms and Termination:
This Agreement ends on end of service completion and the Client has inspected the results, unless the Client or the Swedish-American Auto Spa ends the agreement before that time.
If one of the parties chooses to end the Agreement prior to project completion, the Client is responsible for paying for all work and costs incurred up until that date.

Law:
I, the client, hereby agree and certify that any claim or equitable claim that may arise from participation in the above shall be resolved under California law. In the event of legal action is necessary, I, the client agree to pay the attorney’s fees and court costs.

I, THE CLIENT, HAVE FULLY READ THIS DOCUMENT “SWEDISH-AMERICAN AUTO SPA's TERMS AND CONDITIONS OF SERVICE” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I FURTHER UNDERSTAND THAT BY BOOKING ONLINE/OFFLINE, MAKING AN APPOINTMENT BY PHONE OR IN PERSON, I VOLUNTARILY SURRENDER AND DISCHARGE “SWEDISH-AMERICAN AUTO SPA AND ITS OWNER” AND ALL OF ITS AFFILATES, MEMBERS, STAFF, AND REPRESENTATIVES FROM ALL CLAIMS OR CAUSES OF ACTION AND AGREE TO VOLUNTARILY GIVE UP OR WAVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST “SWEDISH-AMERICAN AUTO SPA”, IT'S OWNER FOR PERSONAL INJURY OR PROPERTY DAMAGE.

Contact :
	If you have any questions about these Terms and Conditions of Service, the practices of this site, or your dealings with this site, please contact Swedish-American Auto Spa.

Question 2

Our Terms & Conditions Of Usage

Accepted Answer

Please read these Terms & Conditions of Usage carefully before using the Swedish-American Auto Spa's website and any mobile applications operated by us or our affiliates. We use tools & and services managed by two different companies; Wix (our website host) and Square (our online payment & booking solution), therefor we have provided links to their policy's and terms since they are the one's that in fact collects this information, see section; 'Wix & Square's Privacy Policy & Terms Of Usage'. This page informs you of our terms & conditions regarding use and sharing of content from this site.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

Your Personal information, Account, Password, and Security:
Use  of the Online Booking Service requires that you register and/or create an  account ("Account") or use the Website as a guest. To register and  create an Account, you must select an account designation (your email  address) and password and provide certain personal information including  but not limited to your postal address, telephone number, and payment  information. In consideration of the use of the Online Services, you  agree to: (a) provide true, accurate, current and complete information  about yourself as prompted by the registration form, and (b) maintain  and promptly update the personal information you provide to keep it  true, accurate, current and complete. If you provide any information  that is untrue, inaccurate, not current or incomplete, or Swedish-American Auto Spa has  reasonable grounds to suspect that such information is untrue,  inaccurate, not current or incomplete, Swedish-American Auto Spa has the right to refuse  any and all current or future use of the Online Services (or any portion  thereof). You are responsible for maintaining the confidentiality and  security of your Account and password, and you are fully responsible for  all activities that occur under your password or Account, and for any  other actions taken in connection with the Account or password. You  agree to (a) immediately notify Swedish-American Auto Spa of any known or suspected  unauthorized use(s) of your password or Account, or any known or  suspected breach of security, including loss, theft, or unauthorized  disclosure of your password or credit-card information; and (b) ensure  that you exit from your Account at the end of each session. Swedish-American Auto Spa will  not be liable for any injury, loss or damage of any kind arising from or  relating to your failure to comply with (a) and (b) or for any acts or  omissions by you or someone else using your Account and/or password. As  part of your registration, you will give us certain personal  information, which will be used by us in accordance with our Privacy  Policy. By agreeing to these Terms, you are also consenting to receive  marketing and advertisement emails from us from time to time. You may  opt-out of these messages by clicking the “unsubscribe” link at the  bottom of each email or text messaging services we may use. Your request will be treated within 48 hours. 
At this time Swedish-American Auto Spa charges In-person payments for bookings after service rendered. When paying with a credit card Swedish-American Auto Spa don't keep your card information on-file, to better help you secure your information. That said, should you wish to save your card for future use to pay for e.g,  Online bookings, Over the Phone, Recurring bookings (Maintenance details) or Online Invoices, when the card is not present, "card-not-present (CNP)," there is some degree of risk.  Please note that all client info is secured via our 3rd party apps security protocols, such as "Square" & "Wix" and Swedish-American Auto Spa are not liable for any information submitted via email, text, online booking system or in person for either one time use or for info that may be kept on file.

By accessing or using the Website or Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Website or Service.

Purchases:
If you wish to purchase any product or service made available through the Swedish-American Auto Spa, you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, email, phone number, address, credit-card info, vehicle info.

Termination:
Swedish-American Auto SpaSwedish-American Auto Spa may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Content:
Swedish-American Auto Spa's Services may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for following any laws regarding public sharing.

Photographs:
Swedish-American Auto Spa reserves the right to use any photograph/video taken of your vehicle at any booking by us, without the expressed written permission of those included within the photograph/video. Swedish-American Auto Spa may use the photograph/video in publications or other media material produced, used, or contracted by Swedish-American Auto Spa, including but not limited to brochures, invitations, books, newspapers, magazines, television, websites, etc.
To ensure the privacy of individuals, images will not be identified showing license plates or using full names or personal identifying information without written approval from the photographed subject, parent, or legal guardian.
A person booking with Swedish-American Auto Spa who does not wish to have their image recorded for distribution should make their wishes known to Swedish-American Auto Spa by contacting them in writing of their intentions and include a photograph. Swedish-American Auto Spa will use the photo for identification purposes and will hold it in confidence.
By booking or by failing to notify Swedish-American Auto Spa in writing of your desire to not have your photograph used by Swedish-American Auto Spa, you are agreeing to release, defend, hold harmless, and indemnify Swedish-American Auto Spa from any and all claims involving the use of the cars picture or likeness.
 
© Copyright Disclosure:
All materials on this site and throughout the Swedish-American Auto Spa, including text, graphics, logos, icons, images, and audio and video files, are the property of Swedish-American Auto Spa and are protected by applicable laws. Any material contributed by a third party is used with permission and the property of the respective author and protected by applicable law. You may download, view, copy, and print the materials on this site for informational use only, provided that you do not remove or alter any trademark, service mark or logo, or any copyright or proprietary notices. Except as provided above, you may not download, view, copy, print, reproduce, distribute, republish, display, post, transmit or modify any part of the site in any form or by any means without the prior consent of Swedish-American Auto Spa or the respective third party author.
All trademarks and © copyrights referred to are the property of their respective owners.

Links To Other Web Sites:
Our website may contain links to third-party web sites or services that are not owned or controlled by Swedish-American Auto Spa and we have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Swedish-American Auto Spa shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
 
Changes To the Terms & Conditions Of Usage:
These Terms & Conditions Of Usage is effective as of 10/01/2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
 
Swedish-American Auto Spa reserve the right to update or change the The Terms & Conditions Of Usage at any time and you should check the Terms & Conditions Of Usage periodically. Your continued use of the Service after Swedish-American Auto Spa post any modifications to the The Terms & Conditions Of Usage on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms & Conditions.

No Waiver:
The failure of  Swedish-American Auto Spa to exercise or enforce any right or provision of the The Terms & Conditions Of Usage  shall not constitute a waiver of said right or provision. Neither party  herein shall be deemed to be in default of any provision of the Terms & Conditions Of Usage or for failure in performance resulting from acts or events  beyond the reasonable control of such party and arising without its  fault or negligence, including, but not be limited to,acts of God, civil  or military authority, interruption of electric or telecommunication  services, civil disturbances, acts of war or terrorists, strikes,fires,  floods or other catastrophes.

Headings & Construction:
The  section titles in the Terms & Conditions Of Usage are for your convenience only and  carry no contractual or legal effect whatsoever. The language in these  Terms & Conditions Of Usage shall be interpreted in accordance with its fair meaning  and shall not be strictly interpreted for or against either party.
 
If Swedish-American Auto Spa makes any material changes to the Terms & Conditions Of Usage, we will notify you either through the SMS text/email address you have provided us, or by placing a prominent notice on our website.

Contact Us:
If you have any questions about these Terms & Conditions Of Usage, please contact us.

Question 3

3rd Party User agreements: Wix & Square's Privacy Policy's & Terms Of Usage

Accepted Answer

A Privacy Policy is a legal statement that specifies what the business owner does with the personal data collected from users, along with how the data is processed and for what purposes. A Terms of Use agreement are used by websites, mobile apps, Facebook apps, APIs and more. The purpose of a Terms of Use is to set the rules to which their users must agree to in order to use their website, mobile app, API etc. Terms of Use are abbreviated as ToU. Swedish-American Auto Spa use tools & and third party services managed by two different companies; *Wix (our website host) and *Square (our online payment & booking solution), these companies may use third party apps for collection of info, therefor we will link to their policy's and terms since they are the one's that in fact collects this information. They are linked below for you to look over at your convenience.

*Wix & Squares Privacy Policy's & Terms Of Usage

We recommend to come back and visit these pages every so often since the Policy's are subject to change at any given time without notice!

Question 4

Disclaimer

Accepted Answer

The information contained on Swedish-American Auto Spa's website is for general information purposes only. Swedish-American Auto Spa assumes no responsibility for errors or omissions in the contents on the Services.

In no event shall Swedish-American Auto Spa be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Swedish-American Auto Spa reserves the right to make additions, deletions, or modification to the contents on the Services at any time without prior notice. Swedish-American Auto Spa does not warrant that the website or its 3rd party apps is free of viruses or other harmful components.

External links disclaimer:
Swedish-American Auto Spa's website may contain links to external websites that are not provided or maintained by or in any way affiliated with Swedish-American Auto Spa. Please note that the Swedish-American Auto Spa does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

FAQ & Advise disclaimer:
This website offers FAQ & Advice information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional advice, diagnosis, or treatment. It is your own responsibility to use common sense and fact-check before using any advice, suggestions or recommendations offered, and Swedish-American Auto Spa is not responsible for any damage caused by you or anyone else.

Affiliate disclaimer:
This affiliate disclosure details the affiliate relationships of Swedish-American Auto Spa with other 3rd party companies and products. Some of the links on our site are “affiliate links”, a link with a special tracking code.

Question 5

Our Privacy Policy

Accepted Answer

Please read this Privacy Policy carefully before using the Swedish-American Auto Spa's website and any mobile applications operated by us or our affiliates. Swedish-American Auto Spa use tools & and services managed by two different companies; Wix (our website host) and Square (our online payment & booking solution), therefor Swedish-American Auto Spa will link to their policy's and terms since they are the one's that in fact collects this information., see section; 'Wix & Square's Privacy Policy's & Terms Of Usage. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site and/or by email collection or by Phone.
Swedish-American Auto Spa use your Personal Information only to be able to complete our services offered. By using the Site, or sending us your information by email or phone you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using Swedish-American Auto Spa's website, Swedish-American Auto Spa may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, phone number, address, vehicle info.
 
Log Data

Like many site operators, Wix and Square collect information that your browser sends whenever you visit our Site ("Log Data"). We at Swedish-American Auto Spa does not collect this information ourselves.

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
 
In addition, Swedish-American Auto Spa may use third party services such as Google Analytics that collect, monitor and analyze this.
 
The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics. If we at Swedish-American Auto Spa uses any third party services, it is for the sole purpose of improving your services and experiences on our site. Swedish-American Auto Spa will NEVER sell your information neither will we give away any information to any other third party that is not affiliated or connected to Swedish-American Auto Spa as a service provider for our services to be possible. ONLY when requested by authorities for legal reasons will Swedish-American Auto Spa give such information away.
 
Communications
 
Swedish-American Auto Spa may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you have voluntarily provided by using our services.
 
Cookies
 
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
 
Like many sites, Wix & Square use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Swedish-American Auto Spa does not collect or use this information ourself.
 
Security
 
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Client Data Directory Deletion Due To Inactivity

Annual client directory "clean-up" from inactive users of Swedish-American Auto Spa's services.
Every 12 months or at-least past 1 year, we do a data removal from our client directory,
this ensures that we only send updates to people who might still be interested in our services.
If you haven't used Swedish-American Auto Spa's services frequently we assume you have moved on and therefor there is no need for us to have your information stored in our system.
What this means:
Your client profile e.g, Name, phone no, address, email, and all other data we have on file will be permanently removed from our Directory across all platforms.
All associated transactions will no longer be linked to the client.
Associated subscriptions/recurrent schedules will be canceled.
 
Changes To This Privacy Policy
 
This Privacy Policy is effective as of 06/17/2026 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
 
Swedish-American Auto Spa reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
 
If Swedish-American Auto Spa make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
 
If you have any questions about this Privacy Policy, please contact us.

Question 6

About Taxes

Accepted Answer

We are not required to charge any taxes, so we simply don't charge you any sales tax on our services. But as a general knowledge we have added this section about taxes;
The Los Angeles County, California sales tax is 9.50% , consisting of 6.00% California state sales tax and 3.50% Los Angeles County local sales taxes. The local sales tax consists of a 0.25% county sales tax and a 3.25% special district sales tax (used to fund transportation districts, local attractions, etc).
"Consumers May Be Required to Report and Pay Sales or Use Taxes. For consumers that order tax-free items online, but live in states that charge a sales tax, they are technically required to report that purchase to their state tax agency and pay the sales tax directly to the agency. When consumers are required to do so, it is often called a "use" tax. The sole difference between a sales tax and a use tax is the person that ends up giving the money to the state government. When it is a sales tax, the retailer is the one handing over the money, while a use tax is handed over directly by the consumer. However, collecting use taxes on small purchases often costs more than simply letting the consumer not pay the use tax. Instead, state tax agencies try to focus more on collecting use taxes for big ticket items that are purchased online with no sales tax, such as cars and boats.
Be aware, there are a number of states that have stepped up their enforcement of their use tax laws and are now trying to make their state residents pay the taxes that should be paid". -(Smallbusiness.findlaw.com).

Question 7

California Cleaning Product Right To Know Act

Accepted Answer

Even though Swedish-American Auto Spa is not manufacturing or selling the products we are using when detailing, we are not required to disclose what the products are made from. Our product manufacturers, however, are required by the State of California and the "California Cleaning Product Right To Know Act of 2017" to include ingredient disclosures and designated lists on their websites for the chemical products that they manufacture and sell. So I thought I should include those list here for information purposes only.

Designated Lists
CA Prop 65
EU CMRs
EU Endocrine Disruptors
IRIS Neurotoxicants
IRIS Carcinogens
EU PBTs
Canada PBTs
EU Respiratory Sensitizers
IARC Carcinogens
ATSDR Neurotoxicants
US EPA Priority Chemicals List
US EPA PBTs
WA PBTs
US NTP Carcinogens
CA NLs
CA MCLs
CA TACs
CA Priority Pollutants
OEHHA REL
CA Priority Chemicals
Marine Priority Action Chemicals
US NTP Reproductive or Developmental Toxicants
EU Allergens List
Note that OSHA's Hazard Communication Standard has different  disclosure requirements than California's "Cleaning Products Right to  Know Act of 2017." Therefore, information listed in Section 3 of the SDS  may not precisely match the information in this disclosure.
Ingredients List (See each product listed here)
100 Grand Blast1001 Super Duty Degreaser103 Bug Remover104 All Purpose Cleaner105 Acid Mag Wire Wheel Cleaner106 Yellow Degreaser107 Eraser Gel108 Towel Kleen109 Orange Degreaser1091 Super Citrus APC110 Wheel Brite1101 Super Wheel Cleaner112 LVP Cleaner115 Wipe117 BDX201 Wash N Wax202 Pink Car Soap2021 Super Soap204 Upholstery & Carpet Shampoo208 Extractor Shampoo3121 Super Pre Soak400 One401 Express Wax403 Final Touch419 Waterless Car Wash422 Poxy425 Speed440 Bead It Up500 ACA X-Tra Cut Compound501 AAT Cutting Compound502 AAT Finishing Polish503 Spray Detailer505 AAT Correction Glaze510 ACA Premium Rubbing Compound520 ACA Finishing Polish602 Metal Polish703 Magic Blue706 Ultra Protectant709 Tire Shine711 Trim Care777 Speed Tire Shine840 X-Treme Ice841 New Car842 Chillin Cherry843 Luscious Lemon844 Mango Tango845 Perfect Pina Colada846 Sweet Strawberry847 Vicious Vanilla848 Jasmine9001 Super Glass Cleaner901 Glass Cleaner906 Cherry Wax908 Carnauba Wax910 LVP Conditioner913 Odor X

SDS - Safety Data Sheets (See each product listed here)
100's - Cleaners & Degreasers
100 – Grand Blast
103 – Bug Remover
104 – All Purpose Cleaner
105 – Acid Mag Wheel Cleaner
107 – Eraser Gel
108 – Towel Kleen
112 – LVP Cleaner
115 - Wipe
117 – BDX Break Dust Remover
1001 – Super Duty Degreaser
1091 – Super Citrus Cleaner
1101 – Super Wheel Cleaner
200's - Soaps & Shampoos
201 – Wash N Wax
202 – Pink Car Soap
204 – Upholstery and Carpet Shampoo
208 – Extractor Shampoo
P&S Products
Absolute Rinseless Wash - F36
Terminator Carpet-Stain - G31   
300's - Super Pre-Soak
3121 - Super Pre-Soak
400's - Compounds, Waxes, Sealants
400 – 3D One
403 – Final Touch
419 – Waterless Car Wash
422 – 3D Poxy
425 - 3D Speed
440 – Bead It Up
500's - ACA, AAT, Compounds & Polishes
500 – ACA X-Tra Cut Compound
501 – AAT Rubbing Compound
502 – AAT Finishing Polish
503 – Spray Detailer
505 – Correction Glaze
510 – ACA Rubbing Compound
513 - I-Cut
520 – ACA Finishing Polish
521 - Glass Polish
600's - Polishes
602 – Metal Polish
700's - Tires & Dressings
706 – Ultra Protectant
708 – Universal Dressing
709 – Universal Protectant
711 – Trim Care
713 – Non-Silicone Dressing
777 - Speed Tire Dressing
800's - Air Fresheners, Gum & Tar Remover
806 – Gum & Tar Remover
900's - Waxes, Glass, Odor Eliminator, Ceramic Coatings
901 – Ready Mix Glass Cleaner
908 – Carnauba Wax
910 – LVP Conditioner
913 – Odor Eliminator
914 – Odor Eliminator Aerosol
915 - Instant Shine
935CC – Ceramic Coating
936 - Ceramic Touch
940CC - Ceramic Coating Plus
Cerakote - Paint, Glass, Trim Ceramic Coatings
Cerakote Headlight Step 1: Oxidation Remover 
Cerakote Headlight Step 3: Ceramic Clear Coating 
Cerakote Ceramic Trim Coating 
AHW-112 Rapid Ceramic Glass Coating 
Cerakote Glass Cleaner 
Cerakote Glass Ceramic Coating 
AH-204: Professional Ceramic Coating

THE LEGAL STUFF